Online Store - Terms & Conditions

IMPORTANT NOTICE. PLEASE READ CAREFULLY BEFORE PLACING ANY ORDERS AND BEFORE SUBMITTING ANY PERSONAL INFORMATION VIA THIS WEBSITE.

Placing an order with Rettraw on this Website or any other means, clicking the "buy" “Check Out” “Proceed with Order” “Place Order” “Buy” button, or checking the terms and conditions box, You agree to Rettraw’s Terms and Conditions set forth below, including, without limitation, Rettraw’s Privacy Policy.

Scope & Terms

Rettraw.com, Rettraw LLC, Ulukent LLC or any of their affiliates doing business as Rettraw (each “Rettraw.com”, "Rettraw","Ulukent", "We," "Us" or "Our") provides e-commerce solutions for the sale and distribution of clothing and fashion, thereby enabling shoppers worldwide to buy Product online via Rettraw.com.

These Rettraw Terms and Conditions, including, Rettraw’s Privacy Policy as amended from time to time, are collectively known as the "Agreement." The Agreement applies to all purchases of Product made or confirmed through this website and/or through Our mobile app (individually and collectively, the "Website") or made or confirmed through other mutually agreed upon means.

The terms "You" and "Your" refer to You, individually, and any entity with which You are employed or affiliated and on whose behalf the Product are used. If You are entering into this Agreement on behalf of yourself and such entity, You represent that You have the authority to bind the entity to this Agreement, CAREFULLY read and understood this Agreement, You are of legal age under the laws of Your country, and that You accept this Agreement freely, voluntarily, and with full knowledge and understanding of its terms and conditions.

Rettraw’s Privacy Policy is part of this Agreement.

Account & Information

You confirm that all information provided by You when creating an account or placing an Order on Rettraw’s Website is complete, accurate, and up-to-date so as to allow Rettraw to fulfill Your Order or any other requests, and You will promptly update such information to keep it complete and accurate. You may update Your information via Rettraw’s member pages.

If You provide any information that is untrue, inaccurate, or incomplete, or if Rettraw has reason to believe that the information You provided is untrue, inaccurate, or incomplete, Rettraw may: (a) suspend or terminate Your account; (b) use electronic self-help means to terminate Your ability to access the Product; and/or (c) terminate this Agreement.

You will maintain the confidentiality of Your password, user ID, and other account credentials. You shall immediately notify Rettraw via Rettraw's Contact Us page or via email cs@rettraw.com. in the case of any unauthorized use of Your account credentials or any other breach of security that is known or suspected by You.

You consent to the use of electronic communications in transacting business with Rettraw, including, without limitation, the electronic delivery of notices and other documents to You. If at any time You would like to cease doing business electronically with Rettraw, You will need to provide Rettraw with a written notice via Rettraw's Contact Us page or via email cs@rettraw.com of The withdrawal of Your consent to do business electronically, which will then terminate this consent. Thereafter, You shall not use this Website to place any Orders, and any notices and documents from Rettraw will be provided to You on paper.

As between You and Rettraw, You shall be responsible for any fraudulent or unauthorized transactions made through the Website, including, without limitation, using Your account credentials, credit or debit cards.

Orders to the Hashemite Kingdom of Jordan

**This section applies to orders with a delivery address that is located INSIDE the Hashemite Kingdom of Jordan.

If You are placing an order to the inside of the Hashemite Kingdom of Jordan, then, You have the option to make payment for Your Order prior to Product placement and processing or after delivery using “Credit Card”, “Paypal”, or “Cash-on -Delivery” payment methods (or by such other method as may be mutually agreed upon in writing by You and Rettraw).

If You use “Credit Card” or “Paypal” payment methods, Rettraw will charge the credit or debit card to Rettraw or Your Paypal account that You provided during the process of placing Your order, but if You use “Cash-On-Delivery” payment method, Rettraw shall collect the entire amount of the invoice upon delivering Your order to Your doorstep.

Customs, Clearance, Duties, or any other fees that are not listed on Your invoice shall be paid by Rettraw and You will not be asked to pay any amounts other than those occurring on Your invoice (except for inside Jordan delivery fee). See Jordan Delivery Fee by Area

Orders placed using the Cash-on-Delivery method puts You or the person You authorize to receive the package on Your behalf under the full responsibility of paying the entire invoice amount once the order is delivered to You and before opening the received package. In addition, it puts You under the responsibility of providing Rettraw with a photo of Your personal ID, Passport, or any Similar citizenship documents if requested by Rettraw.

Orders to Other Countries

**This section applies to orders with a delivery address that is located OUTSIDE the Hashemite Kingdom of Jordan

If You are placing an order to the outside of the Hashemite Kingdom of Jordan, Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman, You shall make payment for Your Order prior to Product placement, processing, or delivery using “Credit Card” or “Paypal” payment methods (or by such other method as may be mutually agreed upon in writing by You and Rettraw).

 

When You place Your Order, Rettraw will charge the credit or debit card or Your Paypal account that You provided to Rettraw immediately. Rettraw's Issued Invoices are exclusive of Customs, Clearance, or Duties fees, all of which shall be paid by You with no liability to Rettraw. In addition, Rettraw reserves the right to verify Your credit or debit card or Paypal account payments.

Cash-on-Delivery payment method is provided and active only in The Hashemite Kingdom of Jordan, Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman, thus, any placed orders using this payment method to any other country will be canceled automatically and immediately without any liability to Rettraw.
 

General Pricing and Collection Information

Rettraw cannot guarantee that Products are in stock. Rettraw reserves the right to reject Your submission of an order to purchase Product ("Order") at any time and without any liability to Rettraw if, in Rettraw’s sole discretion, it is unable to process or fulfill Your Order. Rettraw shall have this right of rejection even if You should receive a notice via the Website that the Order was successfully submitted or completed (or any similar language). Promptly following any rejection by Rettraw of Your Order, Rettraw will refund any prior payments that You have made for the Product included in that Order or related to that order.

Prices are as specified on the Website; however, Rettraw reserves the right to adjust prices in its sole discretion due to increases in costs (including, without limitation, delivery costs or costs of any materials), the increase or imposition of any tax, duty or other levy, any variation in exchange rates, or any programming, data or other errors.

Prior to Product delivery, Rettraw will notify You in writing via email of any price increases (a "Notification Email"). The Notification Email will be sent to You at the email address that Rettraw has in its records for You. By no later than the deadline set forth in the Notification Email, You may cancel Your Order for the Product for which the price was increased (a) via Rettraw's Contact Us page or (b) by sending a reply email to the Notification Email. If You do not so cancel Your Order within said deadline, You accept the new prices and conditions for the Product as set forth in the Notification Email.

Rettraw reserves the right, in its sole discretion, to impose additional charges for any adjustments You make to an Order (e.g., delivery address) after You submit an Order.

In case of any non-payment regarding Your order, Rettraw has the right to file a lawsuit against You without directing a judicial warning to You. In addition, Rettraw may, without notification to You, transmit claims to the parties for which Rettraw acted as a reseller (the "Vendor"), and the Vendor or Rettraw shall have the right to cancel Your order and resell order Product, and You hereby grant Rettraw, the Vendor, and their designated agents all rights available under applicable law, including, without limitation, the right to use electronic self-help means to terminate Your ability to access the Product.

Delivery & Risk of Loss

Delivery Period: (8 - 16) business days all year except for orders placed between the 10th - 31st of January will require (20 - 40) business days due to the Chinese New Year holiday. However, all delivery dates (whether provided here, on the Website, in an Order confirmation, or elsewhere) are estimates only and not a guarantee that any of the Products will be delivered by a given date.

Delivery will be made to the address You provided to Rettraw when You placed Your Order. You must immediately notify Rettraw via Rettraw's Contact Us page or via email cs@rettraw.com of any errors or omissions in the Order Confirmation Email or in the Payment Notification that is sent to You on the email address We have in Our records.

All risk of loss for the Product shall pass to You upon delivery of the Product to the location specified in Your Order (even if no signature is required for delivery). If You should refuse or fail to take delivery of the Product, all risk of loss for the Product will thereupon pass to You and, upon the demand of Rettraw, You shall pay Rettraw for the Product plus any additional amounts incurred by Rettraw as a result of Your refusal or failure to take delivery of the Product, including, without limitation, attempting delivery of the Product by any reasonable means, or storing the Product. Rettraw will be entitled to dispose of the Product in such manner as it sees fit. If You have not taken delivery of the Product within three (3) days after (a) the scheduled date of delivery or (b) the date on which delivery call was first attempted, whichever is later.

Except as section "Order Cancellation" of our terms and conditions may apply to Your Order, or as described by Rettraw in the Order form for Your Order, You are not entitled to revoke or cancel in whole or in part any Order.

Any delays in orders delivery due to countries' rules and regulations of their government customs or due to customer delays in fulfilling payments including shipping, handling, duties, or taxes are not considered Rettraw's responsibility and shall leave Rettraw with no liability.

Once Rettraw ships the order and provide You with the tracking number. Your order will be considered fulfilled and it will be Your responsibility to follow up with the shipping carrier on the status of Your order.

Feedback

From time to time, Rettraw or a third party engaged by Rettraw may request feedback and other information from You about such topics as the Product or Your experiences with the Product ("Feedback"). Providing Rettraw with Feedback is optional. By providing Feedback to Rettraw, You grant Rettraw a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable and fully sublicensable right to use the Feedback for any lawful purpose, including, without limitation, the right to reproduce, adapt, publish, translate, distribute, and display all or parts of the Feedback in any medium whatsoever along with Your first name and last initial, and local geographic area, as determined by Rettraw in its sole discretion. Rettraw may also use the Feedback in anonymous and aggregate reviews.

Termination

In addition to and not in lieu of Rettraw other rights, Rettraw may, upon written notice to You via email, suspend or cancel Your Order for delivery of the Product, use electronic self-help means to terminate Your ability to access the Product, or terminate this Agreement, if You fail to comply with any terms and conditions of this Agreement.

Inspection / Complaints

Upon delivery of Products, You should inspect them and verify that Products, as delivered, are in accordance with Your Order, including, without limitation, verifying that no Products are missing from Your Order.

Within three (3) days after the Products are delivered, You must provide written notice to Rettraw if any of the Products as delivered are not in accordance with Your Order. Such written notice shall be sent by You to Rettraw via Rettraw's Contact Us page or via email cs@rettraw.com.

Order Cancellation Requests

You may submit a request to cancel Your order on the same day the order was placed. Please note that if the order has gone through its next day (after 12:00 am Jordan time) or is already shipped or delivered or processed we will not be able to approve any cancelation requests.

Return & Exchange Requests

Rettraw follows a "Return-then-Exchange" approach if it was related to one of the below conditions:

  • Damaged Product (eg. Ripped, Sewing Issues, or any manufacturer defects)

  • Receiving the wrong Product (Rettraw’s Error)

  • If the Product didn't meet Your expectations or You didn't like any of the received Products

RETTRAW DOES NOT ALLOW RETURN-THEN-EXCHANGE FOR SWIMSUITS.

For the conditions above, Rettraw has the full right to reject the Return-then-Exchange request after reviewing all inputs provided regarding the case. The Return-then-Exchange request will be considered invalid if defected returned Products turn out to be a customer caused the defect or turned out to be that the Product is consumed or was used by the customer.

Return-then-Exchange requests shall be placed within three (3) days of the order delivery. Rettraw may grant extensions to this period for some special cases and Products at its discretion.

To place a Return-then-Exchange request for an order placed with Rettraw, You would need to contact Rettraw via Rettraw's Contact Us page or via email cs@rettraw.com. Please have Your order number available and provide reasons and pictures (if needed) for Your request in order to speed up the process. Your request will be reviewed within 3 business days and we will notify You via email of the results.

If the Return-then-Exchange request was approved by Rettraw, Rettraw's shipping and logistics team will schedule a pick up to the items you wish to Return-then-Exchange and its team will further arrange it by contacting You.

Once the Products are received to our facilities, Rettraw will issue a coupon code with the total eligible amount of the returned Products/order and provide You with it via email to use it for Your future order.

**Shipping, Delivery, Customs, and Clearance costs are non-refundable.​

General

Rettraw failure or delay in the performance of any of its obligations under this Agreement shall be excused to the extent and for the duration that such failure or delay is occasioned by a force majeure event which shall include, without limitation, acts of God, acts of war, earthquakes, fires, floods, terrorism, riots, civil disorders, rebellions, labor disputes, or any circumstances beyond Rettraw reasonable control.

In the event of invalidity of any provision of this Agreement, the parties agree that such invalidity shall not affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect. Your Order and this Agreement set forth the entire understanding between You and Rettraw relating to the subject matter of Your Order and this Agreement, and supersede all prior or contemporaneous negotiations, understandings, agreements, proposals and representations, written or oral, between the parties related to Your Order and this Agreement. In the event of a conflict among the terms and conditions of this Agreement and the terms and conditions of any Order, the terms and conditions of this Agreement shall prevail.

Rettraw reserves the right to change this Agreement at any time by posting notice of the changes on the Website. You will be deemed to have been made aware of and will be subject to the changes to this Agreement after such notice has been posted.

 

Your continued use of the Product, the Website, or any materials or services accessible through the Website, shall constitute Your acceptance of the changes. If You do not agree to the changes, Your sole remedy shall be to discontinue use of the Website and not place new Orders for Products. No delay or failure by Rettraw in exercising or enforcing any of its rights or remedies under this Agreement, in whole or in part, and no course of dealing or performance, shall constitute a waiver by Rettraw of any provision of this Agreement.

Your Order and this Agreement are personal to You. You shall not assign Your rights or delegate Your obligations under this Agreement, in whole or in part, without the prior written consent of Rettraw. Any attempted assignment or delegation by You shall be voidable ab initio by Rettraw. This Agreement shall be binding on and inure to the benefit of the parties and their respective successors and permitted assigns.

This Agreement shall not be construed as creating any agency, partnership, or joint venture between Rettraw and You.

The headings contained in this Agreement are intended solely for convenience of reference and are not intended to be part of or affect the meaning or interpretation of this Agreement. The words "shall," "agree" and "will" are mandatory, the word "may" is permissive, the word "or" is not exclusive, and the singular includes the plural and vice versa. "Business Day" shall mean Sunday through Thursday, excluding any public holiday in the Hashemite Kingdom of Jordan.